Here are some of the most common WordPress-related questions. Can't find what you a looking for here? Drop us a line! We'll be more than happy to help you.

  • What kind of payment methods do you accept?

    We accept major credit cards including Visa, MasterCard, American Express, and Discover through paypal payment gateway.

  • What file formats can you work with?

    We can work with JPG, PNG, PDF, GIF, AI, and Sketch, but we prefer to work with a layered PSD.

  • What are your working hours?

    Our customer support is available
    Monday to Friday 4am – 10pm GMT / 12am – 6pm EDT.

    Our development team is available
    Monday to Friday 7am – 4pm GMT / 3am – 12pm EDT.

  • Do you design WordPress themes or offer additional coding services?

    We don't do design, but we can supercharge your WordPress theme with custom plugins and widgets. Based on your requirements, we can also provide integration with other popular CMS such as Joomla and Drupal. Please contact us for more information.

  • How does the pricing work?

    It's quite simple. We look through your project specs and the complexity of your designs and calculate the price on HTML/CSS markup and WordPress implementation separately, depending on your project complexity and the time required to code it. Please contact us with your project specs to learn our hourly rates.

  • What is included in WordPress by default?

    The standard package includes the following options:

    • Styling of the theme in accordance with the designs. Pages that are not included in markup but present in the theme will be stylized at our own discretion.
    • Implementation of the default CMS functionality.
  • What is involved in getting my design coded into a WordPress Theme?

    You upload the files, fill out the form, and let us know what you would like to have done. We investigate your request and come up with the final quote for your project. Please note that additional custom features will cost extra. We accept upfront payments only. Once we have coded your theme, we upload it to a demo server and allow you to see what the finished product will look like. If there are any issues they will be corrected free of charge. However, updates will be quoted separately.

  • What if I need some customization in my project?

    We do implement additional customization in WordPress. Please contact us to clarify what you need and we will investigate your request. Please note that customization may take extra time for investigation and additional fees will apply.

  • Can you provide expedited delivery?

    Sure! But please note that the delivery date and price depend on your project complexity. Please contact us for a custom quote.

  • Can you implement JavaScript?

    Definitely! Please describe the functionality step-by-step to avoid misunderstandings. If you have any online examples it would be very helpful.

  • What if I have a code that needs to be fixed? Can you help me out?

    No. We work with our code only.

  • What's your refund policy?

    We will issue a full refund if:

    • your order can't be completed;
    • you request a refund before we start working on your project;

    We will initiate a partial refund if:

    • you are unhappy with the quality of code or service and can provide a reasonable explanation of your dissatisfaction;
    • you don't like the quality of the final product you saw on our test server. We will make the refund after a thorough investigation of the matter.

    Each project and reason for a refund is different, so we treat every request individually. Just tell us what's up, and we'll do our best to make you happy.

  • Can I change any of the requirements or details?

    We know that sometimes brilliant ideas come to you on the go. We can make the changes, but we reserve the right to re-quote the project.

  • Can I cancel my order?

    You can cancel your order without cost to you at any time before we begin your project. If you decide to cancel after we start development we reserve the right to quote you for the scope of work we have done so far.

  • What if I need help supporting the theme?

    We make every effort to ensure you are absolutely happy and provide free 30-day support after we deliver your theme. Please contact us for more information if you'd like us to support your theme after the 30 day period.

Let’s get started!

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